When Jennifer Mercer first started at CFEP, the Estate Administration (EA) department was a mere four to five clients. Through her role as Estate and Trust Administration Paralegal, Jennifer single-handedly built the team from the ground up and now oversees hundreds of clients. Not only does she run the EA department flawlessly, but Jennifer is also the Firm Process Development Manager. She is responsible for the creation, development, testing, and implementation of the many processes, systems, and procedures that help our firm operate efficiently for our team and for our clients using her knack for precision and documentation.
Jennifer’s career as a paralegal started immediately after graduating from Meredith College with a degree in Communications. Her need to help and understand others is exactly why she fits into CFEP so perfectly.
Two weeks after she turned twenty-one, her mother was killed by a drunk driver. It was a terrible time made worse by the daunting, seemingly never-ending probate process. Jennifer personally knows how much the probate process can hurt – even when it goes smoothly. As she puts it, "I can't fix the loss, but I can help relieve the stress and worry often associated with a loved one's passing."
Jennifer lives in Clayton with her husband, two incredible daughters, and their dog Holly. When Jennifer is not at the office, she’s either dancing around the kitchen and cranking up some tunes with her family or dreaming about a nature getaway - be in the NC mountains or the white sands and clear waters of a tropical destination.